The answers hub
Asked after every accident. Answered straight.
Written by the shop, reviewed by the owner — the questions Toronto drivers actually ask about collision repair, insurance claims, and paint work. No jargon, no runaround.
- Drivable or not
- At fault or not
- Free written estimates
Insurance & your rights
- Can I choose my own body shop in Ontario?
- Can my insurance company force aftermarket parts on my repair in Ontario?
- Will an insurance claim raise my rates?
- Can a body shop waive or discount my deductible?
- Can I claim diminished value after an accident in Ontario?
- Do I get a rental car while my car is being repaired?
- Who pays for repairs if the other driver was at fault in Ontario?
- What is the difference between collision and comprehensive coverage?
- Do I have to pay my deductible if I was not at fault?
- What happens if the at-fault driver has no insurance in Ontario?
- Can I keep the insurance cheque instead of repairing my car?
- What if my insurance company denies part of my repair?
- How long do I have to file a car insurance claim in Ontario?
- Can I choose OEM parts if my insurance wants aftermarket?
- What is betterment on a collision repair estimate?
- Do I have to get multiple estimates for an insurance claim?
- What if the adjuster’s estimate misses damage?
- Who pays for towing after an accident in Ontario?
- Does insurance cover a rental if I was at fault?
- What is subrogation and how does it affect my deductible?
- Should I file a claim for a small dent?
- What does gap insurance cover after a total loss?
- Can my insurance drop me after a claim?
- What if I disagree with my car’s total loss value?
Cost & time
- How long does collision repair take?
- How much does bumper repair cost?
- How much does it cost to fix a dent?
- How much does it cost to paint a car?
- How much does it cost to repaint one panel?
- How much does collision repair cost in Ontario?
- How much does it cost to fix a scratch?
- How much does hail damage repair cost?
- Is it cheaper to repair or replace a bumper?
- Why is my body shop estimate higher than my insurance estimate?
- What is a supplement on a collision repair estimate?
- How long does it take to paint a car?
- How long does a bumper replacement take?
- Why does my repair take longer than the estimate said?
- What is a total loss and how is it decided in Ontario?
- Should I pay out of pocket or go through insurance?
- Do body shops charge for estimates?
- What is included in a collision repair estimate?
- Why do parts take so long to arrive?
- What happens if my car is worth less than the repair?
Repair process
- Is hail damage worth fixing?
- What should I do after a car accident in Ontario?
- Paintless dent repair vs body filler — which does my car need?
- How does a photo estimate for car repair work?
- How do body shops match car paint exactly?
- What happens during a collision repair, step by step?
- What is a teardown inspection and why does it matter?
- How do body shops fix a dent in a door?
- When does a panel need to be replaced instead of repaired?
- What is panel blending and why is it necessary?
- How is a car frame straightened?
- What is unibody construction and how does it change repairs?
- Do sensors and cameras need recalibration after a repair?
- How do shops handle rust during a repair?
- What is a clear coat and why does it fail?
- How should I care for new paint after a repair?
- Can a repaired car be as safe as before the accident?
Ontario law
- Is Ontario a no-fault province for car accidents?
- Do I have to report a car accident in Ontario?
- What are Ontario’s rules on aftermarket crash parts?
- Can my insurance company require a specific repair shop in Ontario?
- How does windshield and glass coverage work in Ontario?
- What is Ontario’s limitation period for property damage claims?
- Is it illegal for a body shop to waive a deductible in Ontario?
- What counts as an unfair claims practice in Ontario?
- Do I need to tell my insurance about a minor accident in Ontario?
- What happens if I drive without insurance in Ontario?
- Can I sue the at-fault driver for repair costs in Ontario?
Seasons & weather
- How does road salt damage a car in Ontario?
- Should I fix rock chips before winter?
- Does cold weather affect auto body repair and paint?
- How do I protect my car from hail in Ontario?
- What should I do if my car is damaged in a snowstorm?
- Does a car wash remove road salt effectively?
- Why does winter make dents and cracks worse?
- Is it worth fixing paint damage before spring?
- How does sun and UV damage car paint?
- What causes paint to peel on a car roof and hood?
- How do potholes damage a car beyond the tires?
Choosing a shop
- How do I choose a good auto body shop?
- What questions should I ask a body shop before repairs?
- What is the difference between a dealership body shop and an independent shop?
- What does a lifetime paint warranty actually cover?
- Are chain body shops better than independent shops?
- What is a direct repair program (DRP) and should I use one?
- How do I know if a body shop did quality work?
- Can I get a second opinion on collision damage?
- What certifications should an auto body shop have?
- Should I use the shop my insurance recommends?
- How do I check a body shop’s reputation?
Electric & hybrid
Reviews
What customers say
The line we hear most: “I couldn’t tell where the damage had been.”
★★★★★
Honestly, I thought my car would never look the same again — but they completely proved me wrong. I couldn’t even tell where the damage had been repaired or repainted. The paint matched perfectly, and the bodywork was flawless.
★★★★★
My car was in an accident and the entire rear was damaged. They replaced the rear bumper and tailgate, and the paint job was perfect — matched flawlessly. The quality of work exceeded my expectations.
★★★★★
Very quality service and fair rates. The staff was professional, honest, and kept me updated throughout the whole process. My car looks brand new again.
★★★★★
Absolutely the best auto body shop I’ve ever used. The paint matched perfectly and the car looked brand new again. They handled everything smoothly and finished on time.
Been in an accident?
We’ll take it
from here.
Mon–Sat · 8 AM–7 PM · Sundays by appointment · Keele St & Sheppard Ave W, North York