After an accident · one call does it
Anything a motor-vehicle accident throws at you — the repair, the tow, the rental, the adjuster, the injuries, the paperwork — starts with one call. We handle the vehicle and the claim ourselves, and connect you with independent licensed providers for everything we don’t do.
Your vehicle & your claim
We’re a body shop that works with all insurance companies — and in Ontario, you choose your own body shop, no matter what the adjuster suggests. Here’s what we take off your plate after an accident.
Car accident repair through insurance on every make and model. Not-at-fault accident repair runs through DCPD with your own insurance company; at-fault collision repair runs through your collision coverage. Either way, we open the claim with you and manage it start to finish.
Rear-end collision repair, sideswipes, hit-and-run vehicle repair, and parked-car accident claims — including the reporting steps a hit-and-run needs before the claim can move. Someone hit your parked car and left? Photograph it and call us first.
Dents, creases, and deep scratches are claim damage when they came from an accident, a hit-and-run, or vandalism. We document the panels, put a written number on the repair, and tell you honestly whether a claim makes sense against your deductible.
Refinishing is part of the approved insurance repair — colour matched by computer to your factory code, sprayed in a downdraft booth, and blended into the surrounding panels so nobody can point to where the damage was. Lifetime warranty, in writing.
Insurance bumper and fender repair with OEM parts preferred and sensors function-checked — and frame and structural collision repair that is laser-measured to factory specification, documented before and after, so your insurance company and your family can both trust the car.
Hail and storm damage insurance claims, vandalism damage insurance claims, and theft-recovery vehicle repair all fall under comprehensive coverage — no fault assigned. We deal with the catastrophe teams and document recovered vehicles bumper to bumper.
A free insurance repair estimate before any claim is opened, then supplement and adjuster assistance once it is: we meet the adjuster at our shop, photograph hidden damage at teardown, and file supplements directly so approved covered damage stays covered.
Towing and storage after an accident, a rental vehicle while we work when your coverage provides one, and total-loss or write-off assistance if the numbers go that way — honest documentation, a fair valuation file, and plain answers about what happens next.
Start with a free insurance repair estimate, read how a claim works on our insurance page, or see the step-by-step claims process.
Injured in the accident?
Ontario auto insurance includes medical and rehabilitation benefits — and, for serious injuries, attendant-care benefits — that may pay for treatment after a motor-vehicle accident, whether or not you were at fault. The treatment itself belongs with clinicians, so we keep our role simple: when you tell us you were hurt, we help connect you with independent, licensed providers who treat accident injuries and know the accident-benefits paperwork.
Collision Auto Center is an auto body repair facility, not a healthcare provider. For injury treatment we can help connect you with independent, licensed providers — we do not provide medical treatment ourselves.
Beyond the repair
An Ontario auto policy can include more help than most people ever claim. Some of these benefits apply broadly; others only if they were purchased as optional coverage or in the most serious cases — your insurance company, broker, or an independent licensed professional can confirm what your policy includes. We’ll point you in the right direction.
The one promise we never make is that insurance will pay. Coverage depends on eligibility, your policy, treatment or repair approval, deductibles, and the insurance company’s decision. What we promise instead: honest advice, documented damage, and a file your insurance company can decide on quickly.
Claim questions
The questions we hear in the first phone call after a collision — answered plainly.
Get everyone safe and out of traffic, exchange licence, plate, and insurance details, and photograph both vehicles and the scene. If anyone is injured or the combined damage looks like more than $5,000, report the collision to police or a Collision Reporting Centre. Then call us at (647) 594-3401 — we take it from there: the tow, the claim, the repair.
No. Bring a claim number if you have one, or just your policy details — we sit with you and open the claim together, then deal with the adjuster and the approvals from there. Starting with us first often makes the claim cleaner, because the damage is documented properly before anyone argues about it.
No. In Ontario you choose your own body shop — an insurance company can recommend a preferred shop but cannot require one, and we work with all insurance companies operating in Ontario. Tell the adjuster your vehicle is going to Collision Auto Center and we handle the rest.
Ontario auto policies include medical and rehabilitation benefits that may pay for physiotherapy and other treatment when you’re injured in a motor-vehicle accident, whether or not you were at fault. We don’t provide treatment ourselves — we help connect you with independent, licensed providers who know the accident-benefits paperwork. Coverage depends on eligibility, your policy, treatment approval, deductibles, and the insurance company’s decision.
If the repair cost approaches the vehicle’s actual cash value, your insurance company may declare it a total loss. We document the damage honestly, explain the numbers, and help you understand the settlement and what happens to the vehicle — so a write-off decision is made on complete information, not a rushed phone call.
No shop can promise that, and we won’t. Coverage depends on eligibility, your policy, treatment or repair approval, deductibles, and the insurance company’s decision. What we do promise is a properly documented file — photos, measurements, and written estimates — so your insurance company decides with everything in front of them.
Get started
A few quick questions about the accident and the claim — a written estimate and a plan come back within 1 hour.